Orders

It may be possible to cancel an order or item within the first few minutes after placing the order. We process orders as quickly as possible from multiple fulfillment locations. We will make every attempt to cancel if requested to do so. However, with the speed that our orders are processed it is not always possible.

If you would like to cancel your order or an item on your order please call 800-430-SHOE (7463).

Anyone can checkout as a guest on shoecarnival.com, but there are some great benefits to creating an online account which automatically makes you a Shoe Perks Member. When you have an account, you can save shipping and billing addresses as well as payment information making it quick and easy to place your order. You will also receive the benefits of earning points on every purchase to earn a $10 Reward Certificate.

We accept the following methods of payment:

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• Klarna

You will not be charged for your order until it ships. However, you will see an authorization hold immediately after your order is placed which will be removed within 3-5 business days once your order ships.

Be sure to check the offer details to verify all redemption info. The items in your shopping bag may be excluded from the promotion. You can also refer to our standard promotions and exclusions section on this page.

Follow these steps below to place an online order or track an existing order.